In our mission to make commerce better for small businesses in India, we collect and use information about you, our:
In our mission to make commerce better for small businesses in India, we collect and use information about you, our:
Merchants using Lumoflo to power their business
Customers who shop at Lumoflo-powered businesses
Partners who help merchants operate their Lumoflo-powered business
Visitors to Lumoflo's websites or anyone contacting Lumoflo support
Our Values
Trust is the foundation of the Lumoflo platform. Three main values guide us as we develop our products and services:
Trust is the foundation of the Lumoflo platform. Three main values guide us as we develop our products and services:
Your Information Belongs to You
We carefully analyze what information we need to provide our services and limit collection to what's essential. We prioritize data minimization and deletion when no longer needed.
We Protect Your Information
We refuse to share your information with third parties unless you give permission or we're legally required. We'll always inform you about required disclosures unless legally prohibited.
We Help Merchants With Compliance
We build our products with privacy in mind and provide guidance on privacy obligations under Indian law, including the Information Technology Act and associated rules.
Information We Collect
We collect different types of information depending on how you use Lumoflo:
We collect different types of information depending on how you use Lumoflo:
From Merchants
Business information (name, address, GST details)
Contact information
Payment processing details
Store configuration and settings
Product and inventory information
Order and transaction data
From Customers
Order information
Shipping details
Payment information (processed securely through integrated payment providers)
Shopping preferences and history
From Website Visitors
Device and browser information
IP address and location data
Usage data and analytics
Cookie information
How We Use Your Information
We use your information to:
We use your information to:
Provide and improve our services
Process orders and payments
Manage inventory and shipping
Send notifications and updates
Provide customer support
Prevent fraud and ensure security
Comply with legal obligations
Display products on our homepage and apps (with merchant consent)
Information Sharing
We share your information with:
We share your information with:
Payment processors (Razorpay)
Shipping partners (Delhivery, Shiprocket)
Analytics providers
Cloud service providers
Legal authorities when required
We never sell your personal information to third parties.
Your Rights
Under Indian data protection laws, you have the right to:
Under Indian data protection laws, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for data processing
Export your data
File complaints with relevant authorities
Data Security
We implement appropriate security measures including:
We implement appropriate security measures including:
Encryption in transit and at rest
Access controls and authentication
Regular security assessments
Employee training on data protection
Incident response procedures
Contact Us
For privacy-related questions or requests, contact us at:
For privacy-related questions or requests, contact us at:
Privacy Officer Lumoflo Noida, Uttar Pradesh India Email: privacy@lumoflo.com
This privacy policy is compliant with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.