Privacy Policy

Last updated: 22 March 2024

Introduction

In our mission to make commerce better for small businesses in India, we collect and use information about you, our:

In our mission to make commerce better for small businesses in India, we collect and use information about you, our:

  • Merchants using Lumoflo to power their business
  • Customers who shop at Lumoflo-powered businesses
  • Partners who help merchants operate their Lumoflo-powered business
  • Visitors to Lumoflo's websites or anyone contacting Lumoflo support

Our Values

Trust is the foundation of the Lumoflo platform. Three main values guide us as we develop our products and services:

Trust is the foundation of the Lumoflo platform. Three main values guide us as we develop our products and services:

Your Information Belongs to You

We carefully analyze what information we need to provide our services and limit collection to what's essential. We prioritize data minimization and deletion when no longer needed.

We Protect Your Information

We refuse to share your information with third parties unless you give permission or we're legally required. We'll always inform you about required disclosures unless legally prohibited.

We Help Merchants With Compliance

We build our products with privacy in mind and provide guidance on privacy obligations under Indian law, including the Information Technology Act and associated rules.

Information We Collect

We collect different types of information depending on how you use Lumoflo:

We collect different types of information depending on how you use Lumoflo:

From Merchants

  • Business information (name, address, GST details)
  • Contact information
  • Payment processing details
  • Store configuration and settings
  • Product and inventory information
  • Order and transaction data

From Customers

  • Order information
  • Shipping details
  • Payment information (processed securely through integrated payment providers)
  • Shopping preferences and history

From Website Visitors

  • Device and browser information
  • IP address and location data
  • Usage data and analytics
  • Cookie information

How We Use Your Information

We use your information to:

We use your information to:

  • Provide and improve our services
  • Process orders and payments
  • Manage inventory and shipping
  • Send notifications and updates
  • Provide customer support
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Display products on our homepage and apps (with merchant consent)

Information Sharing

We share your information with:

We share your information with:

  • Payment processors (Razorpay)
  • Shipping partners (Delhivery, Shiprocket)
  • Analytics providers
  • Cloud service providers
  • Legal authorities when required

Your Rights

Under Indian data protection laws, you have the right to:

Under Indian data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for data processing
  • Export your data
  • File complaints with relevant authorities

Data Security

We implement appropriate security measures including:

We implement appropriate security measures including:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Incident response procedures

Contact Us

For privacy-related questions or requests, contact us at:

For privacy-related questions or requests, contact us at:

Privacy Officer
Lumoflo
Noida, Uttar Pradesh
India
Email: privacy@lumoflo.com

This privacy policy is compliant with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.